Handling Questions & Impromptu Skills
– Half day group workshop live in Melbourne

Do you struggle sometimes with impromptu speaking?
Do you worry that you’re not always effective when answering questions?
Does handling Q and A stress you out?

Deliver Your Messages, Your Way to Gain – and Keep – Control in Every Scenario

BONUS: a guest retired ex-journalist for part of the session who has huge experience and knowledge in how to deal with questions and “off the cuff” moments.

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Learn how to stay in control no matter what’s coming at you

Resilience icon

Combat discomfort and stay calm when it’s needed most

Beating anxiety

Centre yourself for a competent, professional impression.


Gain a competitive professional edge

Who it’s for

  • This workshop will help if you need to be ready to deal with questions or spontaneous moments at work, or running your own business.
  • You may be someone who likes to be fully prepared, and uncertainty stresses you.
  • You may need to handle questions in meetings, give formal presentations with Q and A at events or conferences, or be interviewed in the media or perhaps for podcasts.



DATE: Early 2024 – to be confirmed

TIME: 9.30 – 12.30pm

VENUE: Quest Apartments 741 Whitehorse Road Mont Albert.

INVESTMENT: $275 including GST

What does the workshop give you?

How the Handling Questions & Impromptu Skills Workshop works:

Your goals: to prepare and deliver key messages with impact, either directly to the media or to other stakeholders. And to avoid blindsides, dead ends, and trip-ups. To feel in control, you need these factors to be solidly in place:

  • Clarity of key message delivery
  • Knowledge of what, and what not, to say
  • Direction – leading the audience to where you want their attention to go
  • Confidence and stability in front of camera
  • Resilience under duress
  • Examples that are immediately accessible – both to you, and your audience
  • Persuasion – tools and tips to influence and convince
  • Tips and tricks like “soundbites” and bridging statements to add to your toolkit


Delivered by both a presentation skills expert and a retired ex-journalist with many years of media experience, we promise you’ll get more than double the value!

This training gives you clear strategies, coaching and feedback on what’s working well and what needs to be refined or worked on – and how, exactly, to do that. It’s a combination of teaching, interactive discussion, and practice.

You’ll be videotaped and will have the opportunity to watch/listen back for faster learning and retention. It’s highly practical, and you’ll be able to use some ideas straightaway.

Different scenarios may include:

  • Media interviews for television or radio
  • Podcasts
  • Internal Town Halls
  • Internal briefings
  • Client meetings
  • Conference or presentation Q and A

Bonus guest presenter for part of the session on media training

Norrie Ross is a retired ex-journalist with many years of media experience in tough environments. He knows what works and what doesn’t when answering questions. Even if you’re not speaking directly to the media, Norrie’s knowledge in how to deal with questions will be a valuable addition to your toolkit.

Frequently Asked Questions

Friday morning 22nd September

At the Quest Apartments conference room in Mont Albert, Melbourne Eastern suburbs (near Box Hill): 741 Whitehorse Road. It can also be run online if requested.

You can book with 100% confidence: I offer a full refund, or transfer to the next available date. Your choice.

The group is usually anything from 4 – 9 people.

Many participants are not native English speakers, and are from all over the world: you’re welcome to join. If you’d like to discuss with Sarah first, contact her here.

Depending on demand, it can be run any time. Commonly, every 3 months or so.

Yes. You’ll be videotaped, and the link sent to you privately. You don’t have to watch  – it can be a great coaching tool.

Yes, please ask if you’d like a certificate and a printable one will be sent to you.