Learn business communication and interpersonal skills training through my tailored workshops, coaching and consulting.
Interpersonal skills matter. They build successful teams, client relationships, collaboration, and businesses large and small.
What are interpersonal skills?
The exchange of information between people. And exchange is used deliberately: meaning not only how information is transmitted but how it’s received.
We transmit, and the receiver attempts to decode our information by matching patterns they already recognise; patterns such as words, vocal style, body language and other behaviours.
From these patterns, they make assumptions and draw conclusions – and these lead to rapport, trust and relationship building. To use musical language (my first career), there’s resonance and a sense of harmony.
Or if it goes wrong, there’s misunderstanding, awkwardness, and relationship breakdowns.
So interpersonal skills are how we communicate – and we can’t not communicate. It’s automatic, every time we’re with one or more people!
Communication and interpersonal skills training benefits
Build initial rapport and strong, lasting connections.
Win – and keep – the right kind of sales or business.
Influence and persuade others consistently and effectively.
Communicate well online – a vital skill nowadays.
There are three key lenses through which I work when running interpersonal skills training
or coaching:
Visual
How you look: body language, behaviours and the image you convey.
Vocal
How you sound: for example your tone, presence, amount of contrast and variety.
Verbal
Your words (written and spoken): for example word-choices, patterns, repetition, metaphors.
All of these combined add up to your brand, professional and personal. And your ‘brand’ – like the idea or not – is what makes people “turn towards” you and want to learn more. Or what makes them turn away and move on.
I work with you or your team to enhance your professional interpersonal skills via three delivery methods:
Workshops
From 2 hours – 2 days depending on your needs.
Training series
2 or 3 workshops, building on each other.
Coaching
Delivered 1:1 or in small groups of 2 – 4.
Every option is tailored precisely for your needs and goals and can be delivered to any level of your organisation, from executive team to frontline salespeople. So if you or your organisation need help with business communication skills training, get in touch! I’d love to discuss how I might support you.
What some previous clients have said about my interpersonal skills training:
Our consultants found it a delight and a pleasure working with Sarah. Her modules were constructed with content that were grounded in psychology and human behavior. Her practical tips and approaches were well received too. During her workshops, Sarah was able to draw out the most reluctant of our consultants and make them participate enthusiastically.
The sessions were thoroughly enjoyable while being educational and practical. Thank you, Sarah. We have no hesitation in recommending Sarah’s course to others who are looking for such programs.
Sarah provided my team with practical, useful tools to overcome nerves, improve their speaking skills and engage their audience. She created a warm, dynamic atmosphere which encouraged sharing of ideas and goals. Sarah provided specific, useful feedback for each participant, and was flexible in tailoring her training to the needs of the group as they progressed.
I would highly recommend Sarah, and would use her services again without hesitation. She gets great results, is personable, and expert at what she does.
My Team had certified Project Managers and we were delivering projects successfully, but I realized quickly that good public speaking and presentation skills are integral part of project delivery.
I did google search on public speaking and found Sarah’s website. The website and client results and Sarah herself looked so real that I couldn’t help contacting her. We immediately engaged her and the three workshops she did for us with over ten participants from my Team was a huge success.
In fact, a Team member who dreaded public speaking, did the best presentation during the third workshop! The workshops were fun, we learned from each other, we encouraged each other and more importantly the learnings are lifelong!
Personally, for me, I kept taking guidance from Sarah even after her official engagement was over with us. She was very supportive, and I have no hesitation in saying that Sarah – you have been an integral part of my journey from Manager to Director. I am sure you will form many more careers and help many more professionals achieve their goals.
Sarah provided training in public speaking to the LiverWELL team last week and we were able to see an improvement in our skills within one day! Sarah managed the diverse requirements of our staff and lived experience speakers with sensitivity and warmth. A combination of experience, expert advice, science and a little humour made it a highly valuable and enjoyable day. I would highly recommend Sarah.
Sarah Denholm is a great teacher. She is kind and gentle and works in a very positive way with people. She has a knack of building confidence and giving people the skills they need.
Last year I was overseeing the management of a group of 20 projects for a large Melbourne-based company. Sarah was engaged to improve the presentation skills of Project Managers who were expected to present their progress to the CEO and senior board members regularly, and felt unprepared for the task ahead of them. She came into the group, quickly established rapport with all the staff and was able to assist them in a very short timeframe. There was noticeable improvement in the way the staff presented themselves and their confidence grew rapidly.
We felt very privileged to have been able to work with Sarah and I believe that the skills each person gained will stand them in good stead in many roles throughout their careers.
About me
I’ve been coaching, consulting and mentoring in public speaking and presentation skills for over 13 years. Plus many years on stage as a classical pianist before that.
I work with clients worldwide in organisations from the UN to Deutsche Bank.
To find out more about my background and story, visit the About Sarah page, or my LinkedIn profile.
